Your card doesn’t support this type of payment

Hello, I am attempting to subscribe to the yearly subscription, I live in Lebanon and it’s giving me my local currency, which is lbps, in pricing, I have my main card as my lbps one with enough funds, however when I try to subscribe I get the statement “Your card doesn’t support this type of payment.” And also I didn’t get a notification from my card that an attempt to pay anything happened. When I called my bank thinking there is a restriction on my card, I was told that the billing request is being sent out in usd because it’s an international subscription, even though the price on my screen shows lbps when I try to subscribe. Is this an issue on the website’s end with how it’s sending out the billing request or is the support agent I spoke to bullshitting me? I want to preface as well that last night I attempted the same subscription when my USD card was set as the primary one and it still gave me the same statement and I got sent a notification that it declined on my banks end that time. I had enough funds in both cards.

Quick edit, I switched my billing address to the USA and tried using my usd card and the site still tried billing me in lbps. Now I’m even more confused.

Hey @Iamme9666, sorry for the wait. Been away for the week. Not sure if our support team got in touch with you directly with this yet. Usually it’s a local currency conflict with our payment system so our support team and do a manual payment link to see if that works.

Let me know if this is still an ongoing issue.

Hi, I am having the same problem. Did you find a solution?

Hi @Khalil_el_Murr, I looked into these issues and seems to be some banking issues that doesn’t have support international transaction. Unfortunately we don’t have anymore information on why it’s not supported so we recommend checking with your bank to see if there are any restrictions placed on your card.